Central Jersey Hand Surgery is excited to announce that we are now offering state of the art Telehealth Virtual Video Visits. These visits are convenient and eliminate the need for an office visit. A telehealth video visit will protect you from COVID-19, since you can remain safe and quarantined. Insurance companies and Medicare are covering these visits.
In order to participate in a Telehealth Visit, you will need a computer with video or a cellphone with a camera. Setup is free. An email will be sent to you with an appointment time and instructions for telehealth. Our staff is trained to help you make the transition easy.
To setup a Teleheath Virtual Video Visit, please call our office or use the Contact Us form on our web page. It is at the bottom of: https://www.centraljerseyhand.com/contactus
Please verify with our office PRIOR TO THE TELEHEATH VISIT that your insurance information and paperwork are up to date. Paper work can be downloaded, filled out and signed at: https://www.centraljerseyhand.com/contents/forms
Waiting rooms for each doctor:
Gary M. Pess, MD https://doxy.me/DrPess
Raymond G. Decker, Jr., MD https://doxy.me/DrRDecker
George M. Gabuzda, MD https://doxy.me/DrGabuzda
Teddy L. Atik, MD https://doxy.me/DrAtik
Gregory G. Fedorcik, MD https://doxy.me/DrFedorcik
FAQs
1) I prefer to see the doctor face to face.
The doctor will take the time to conveniently examine you by video and may be able to make immediate treatment recommendations to help you. If he feels that office visit is required, you will be given a priority appointment.
2) I know I need a shot and have to come in.
During this peak period of Covid-19 infections, it is safer for you to stay home. The doctor can conveniently confirm the problem by video and then give you a priority appointment to come in for a shot.
3) I don’t own a computer.
During this peak period of Covid-19 infections, it is safer for you to stay home. You can use an iPad or cell phone with a camera or borrow someone else’s computer.
4) Is this covered by my insurance?
Yes telehealth is covered by insurance companies and Medicare. Some insurance companies are even refunding the copays after the visit.
5) I need to come in to schedule surgery.
The doctor will take the time to conveniently examine you by video and can work on scheduling the surgery without an office visit.
TROUBLESHOOTING CONNECTIONS:
Allow access to camera & microphone in Chrome (mobile/tablet)
When you initially log in, you will be prompted to enable your camera and mic for use during a call. Please be sure to select Allow.
Allow access to camera & microphone in Chrome (on laptop/desktop)
If your camera and mic are blocked in Chrome, there's a few steps you'll need to take in order to re-enable them for use on a call:
How to enable camera and mic in the browser
- Select the lock icon located near the right side of your search bar.
- Select the dropdown menu next to camera and microphone.
- Change the camera and microphone access to Allow.
- Refresh the browser tab.
Allow access to camera & microphone in Safari
Safari will ask you to allow Doxy.me access to your device's camera and microphone each time you sign in or refresh the page.
- Open Safari Preferences.
- Navigate to Websites.
- Go to Camera and Microphone tabs.
- Change access to Allow.
- Restart Safari.
Allow access to camera & microphone in Safari (mobile/tablet)
To have a call on iOS devices, you need to provide access to your webcam and microphone. Safari requires you answer this each time.
Press "Allow" when prompted:
- Make sure you are not in private mode in Safari 11+
- Ensure your iPad doesn't have the zoom feature enabled
If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:
- Restart the Safari browser app
- Make sure your camera works with FaceTime.
- Make sure there is nothing blocking the camera and is clean of any dirt or smudges
On iOS 13 and up, you can also select the camera and microphone to be enabled by default for an easier login / patient check-in experience.
- Go to Settings on your device
- Scroll down and open Safari tab
- Ensure Camera & Microphone are set to Allow
- Make sure Request Desktop Site option is turned off.
Give access to camera & microphone: Surface Pro
To have a call on a Surface Pro, you need to provide access to your webcam and microphone. This usually only needs to be done once.
If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:
- Open Chrome.
- Click the 3 dots on the right side next to the address bar.
- Select Settings from the list.
- Scroll to the bottom of the settings page and select Show Advanced Settings.
- Scroll down and select Content Settings under Privacy.
- Find the Camera section and in the drop-down, you can select the Front-facing option.
- Click done.
